Solutions for Operational Standardisation
Command and control your business through operational standardisation. Bring your procedures up to the best ITIL standards and ensure your colleagues and employees are all working together towards a common end.
You can do this by bringing us in: we’re troubleshooters – the organisation specialists – we understand what is involved in getting to the point where all the business operations run smoothly, and every stakeholder is satisfied and sees a strong future with the business. We have huge experience of dealing with all types of organisations which need streamlining and managing.
How we do it
We will assist you
We work within current ITIL rules and principles and will assist you to achieve operational standardisation. We will not impose these but will assist you and where possible influence a move to quality standards under the ITIL methodology of operational management, which will have a real impact on your organisation.
We will leverage our analytical, development and leadership skills to deliver strategic development and change both within your company and your markets. Our skills and experience will identify the optimum solution, so you can move your organisation forward to the next level.
Stakeholder Organisational Governance Framework design
We will ensure that the organisation is appropriate for the level of projects being delivered. We will work with you to make sure that all stakeholders are fully engaged and that communication is proactive and regular.
Stakeholder Conflict mitigation and resolution
We are masters of negotiation and in ensuring that there is not conflict impacting the ability to deliver change. We work with all parties in a fully inclusive manner to create a stable and fully functional delivery framework and team from top to bottom.
Resolving organisation issues
We can assist you with any reorganisational issues, such as ensuring correct qualifications and the training available for new positions.
Project delivery specialists
Our specialists are all highly experienced and suitably qualified experts. Where appropriate we will choose people with industry-specific skills.
Our Managers will have at least 10 years’ experience, Analysts 5 years.
Delivery framework design and implementation
We will ensure the establishment and implementation of robust processes. Regular Board meetings and good governance will provide confidence to stakeholders and clients.
If appropriate a complete change to the framework can be implemented to ensure depth of qualified personnel and that processes are being followed.
Support for operations departments and exit strategy
You will continue to benefit from our input after delivery as we will train your employees who will facilitate our structured withdrawal.
Operational & Organisational Standardisation
Strategic issue management.
Negotiate & Agree –
- Joint methods of working.
- Time, Cost and Benefits.
- A hierarchical organisation.
- A complete delivery framework.
Initial “As Is” analysis.
- The whole end to end operational situation and create a Global best practices map based on ITIL.
- Application of change management rules and processes to track all Risk & Issues.
Motivate and Delegate.
- Robust Risk Management Controls.
- Fully functional processes and procedures.
- Implementation of ITIL Standards.
Maintain & Implement.
- Full implementation under Change Management and Service Dev Ops control.
- Full implementation of Business Intelligence Reporting & MI.
Receive expert insights
We helped them with some critical aspects of FSA compliance requirements, in a very short time frame, which enabled them to successfully comply and be offered for sale to JP Morgan.
As part of the systems integration of Chase and Fleming into JP Morgan the need for a common Voice Platform had been overlooked. We set up a powerful system in all their sites in a very short period of time.
A service promised in a high profile advertising campaign could not be supplied. We developed an internal structure and work process to facilitate it, and within a short timescale we were able to deliver it, so the campaign was not wasted.
We helped an NPD programme catch up and meet deadlines, after it had fallen seriously behind target and risked failing.
Their Disaster Recovery and Business Continuity Planning needed to be demonstrated and proven to the FSA and the industry as a whole.
We were requested to resolve their looming data processing and storage crisis. So we put a temporary system in place, analysed the options available and consequently specified and designed a new data center for their rapidly growing corporate requirements.
We ensured that Y2K contingency measures were realistic and acted upon, while at the same time establishing robust contingency plans and environments.
An FSA compliance requirement had exposed an issue of potentially great magnitude. We were required to resolve the issue in a very short pace of time, simultaneously ensuring that the original project reached a satisfactory conclusion.